Summary of Specifications:
The City of Jacksonville, a municipality in the State of North Carolina, (City) is soliciting proposals from one or more qualified vendor(s) to provide merchant services, automated customer notification, electronic payment card acceptance, settling, and processing services. The services will include online payments, interactive voice response (IVR) phone payments, mobile payments, e-Billing presentment, outbound customer notifications (including high-volume call-outs), debit card, credit card and eCheck processing, refund, and void. The City requires that these services fully integrate with its existing systems and processes either directly or indirectly utilizing software/processes included and clearly identified within the RFP proposal.
The City is seeking an all-in-one, fully-hosted solution from a single vendor in order to simplify contract oversight and administration, consolidate costs, and deliver a more seamless, convenient, and economical solution for our customers. This solution will include but not be limited to payments online, through IVR, web, on-site, mobile, and telephone with a customer service representative.
The City of Jacksonville reserves the right to reject any and all submittals.
Proposals are due by 5:00 p.m. on April 24, 2015. You may send the proposals marked “Request for Proposals – Electronic Payments and Processing” to the attention of Mrs. Sabrina Adams, Senior Finance Manager, PO Box 128, Jacksonville, NC 28541.
Questions regarding this Request for Proposals should be directed to Mrs. Sabrina Adams, Senior Finance Manager, PO Box 128, Jacksonville, NC 28540 or via email at sadams@jacksonvillenc.gov. You may also contact Mrs. Adams for the complete RFP document.
