Westchester County is seeking information related to the program delivery and technology components of its ParaTransit Program. This Request for Information (RFI) is not intended as a competitive bidding process for obtaining services.
Westchester County recognizes that the transportation sphere has changed rapidly recently, even
since the last Request for Proposals was issued for the ParaTransit Program. Westchester County
plans to use the information provided from RFI submissions to determine the costs, benefits, and
feasibility to guide further decision making, such as issuing a Request for Proposals.
Westchester County is trying to strengthen a desired balance in its ParaTransit system between
service quality and cost efficiency. The intent of this Request for Information (RFI) is to gather
recommendations for providing service to our riders using a combination of both a Traditional
ParaTransit model and a Car Service model. This RFI aims to capitalize on those external
capabilities, and to test and refine the operating and business model from a qualified
transportation provider. We are looking to explore and test a variety of options that will provide
on-demand services for our customers that will be cost effective and productive, and provide the
level of service mandated by Westchester County.