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Basic Information

Reference Number

0000381584

Issuing Organization

County of Rockland

Owner Organization

ITS

Solicitation Type

RCO - Request for Competitive Offering (Formal)

Solicitation Number

RCO-RC-2025-005

Title

Government Chatbot and Communication Platform

Source ID

PU.AG.USA.1029.C13156676

Details

Location

United States, New York, Rockland County

Delivery Point

Rockland County

Purchase Type

Duration: 3 years
Option: 2-1 year options

Piggyback Contract

Description

The County of Rockland ITS Department is seeking to procure Citibot AI-based chat solution for citizens and governments or an approved equal Government chatbot and communication platform for a three year term with two (2) one (1) year renewal terms. This chatbot will use text messaging (SMS) and web chat technology to automate customer service and increase citizen engagement.

Dates

Publication

04/07/2025 12:00 PM EDT

Bid Intent

Optional

Bid Intent Deadline

04/22/2025 12:00 PM EDT

Question Acceptance Deadline

04/17/2025 12:00 PM EDT

Questions are submitted online

Closing DateA - Latest Addendum

05/02/2025 03:00 PM EDT

Contact Information

Sabrina Samuels, CPPB

845-364-3820

purchasing@co.rockland.ny.us

Buyer Preferences, Guidelines & Requirements

General Requirements

- Installation Required

- Insurance Required

- Training Required

Award Requirements

- All or None Award

Bid Submission Process

Bid Submission Type

Physical Bid Submission