RFP-RC-2012-027 - Claims Adjusting and Administration Services

Summary of Specifications:
The County of Rockland is seeking professional service proposals from qualified firms to provide casualty and liability claims administration. The proposal response shall include a cover letter, which confirms that the proposer understands and agrees to the provisions as listed in the Mandatory Requirements section of this RFP. The proposal response should present its technical approach envisioned for this program that will enable the Evaluation Committee to evaluate its adequacy, completeness and, when applicable, its relationship to the overall program and goals of the County. Response shall include detail description of procedures and systems as they relate to the Scope of Services specified. The County’s insurance program includes self-insurance retention on most claims. It is the County’s desire to have all claims processed in accordance with all local, state and federal laws using the highest level of professionalism. The County requires that all claims be responded to promptly, and that any necessary investigations are conducted in a timely and professional manner.