The City of Yonkers (“COY” or the “City”) is seeking an automated scheduling and tracking system that will enable the City to better track employees’ work schedules and work rules. The City’s workforce is represented seven (7) unions, each with individual requirements and work rules that are currently tracked manually. Currently, the City tracks employees’ check-in and check-out of their daily work in a variety of ways that include phone calls and manual time sheets. The City is seeking to identify a system that will eliminate all manual processes and automate and systematize them.
Our requirements include applying and tracking work rules, pay rules, employee certifications, and stipends for a variety of City Agencies.
The solution that will be chosen will include employee mobile access as well as the use of a telephonic automated response unit (“ARU”). Very importantly, the system must be flexible enough to accommodate shifting schedules, notably seasonal shifting schedules.
The City has a number of systems that currently perform these functions and there are a great amount of paper processes involved. It is our intention to select a system that eliminates the current systems and paper.
The system should be highly configurable as opposed to a system that needs significant customizations. The City is open to either cloud-based or data center-based software. There will be a particular emphasis on the security of the product. The system must interface on a real time basis with the City’s HR/Payroll system.
Qualifications and Experience
- The potential vendor shall provide equipment, products, and software that is fully developed and has been field tested. Under no circumstances will development or beta products or software be accepted.
- The proposed vendor shall provide a history of its business, including the date it was established, the type of ownership or legal structure it operates under (sole proprietorship, corporation, partnership, etc.), the length of time the firm has been operating as the legal entity, and the length of the time the firm has been supplying the requested service.
- The potential vendor shall supply customer service and technical support online and via e-mail 24/7/365 and telephone and remote troubleshooting support no less than 8AM to 8PM EST, Monday through Friday.
