SFQ-130038 (13-209) - Airport Police Customer Service Training

Summary of Specifications:
Through this Solicitation for Quotes (SFQ), the Wayne County Airport Authority (Airport Authority) hereby invites businesses that meet the qualifications set forth herein to submit quotes to develop and provide customer service training for approximately 100 Airport Police Officers at Detroit Airport (Airport). The focus of the training sessions is to educate and enhance Airport Police skills when dealing with the general public, as well as internal Airport employees. The successful Respondent shall provide customer service training with consideration of the unique needs of Airport Police. Unique needs may include, but are not limited to; scheduling challenges, such as specific days of training, not necessarily in the same week, or possibly the same month, as well as consideration of officer’s and command experience, specific jobs and obstacles encountered on a daily or routine basis.