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Basic Information

Reference Number

0000386066

Issuing Organization

Suburban Mobility Authority for Regional Transportation

Owner Organization

Bus Operations

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

25-4209

Title

Paratransit Customer Service Training

Source ID

PU.AG.USA.1336.C14037426

Details

Location

United States, Michigan, Wayne County

Purchase Type

Duration: 2 years
Option: 2- 1 year options

Piggyback Contract

Description

The Suburban Mobility Authority for Regional Transportation (SMART) requests proposals from qualified and experienced training providers to conduct comprehensive customer service training for the paratransit call center, paratransit dispatchers, paratransit operators, and ADA administrative staff.

Dates

Publication

05/02/2025 04:53 PM EDT

Question Acceptance Deadline

05/13/2025 03:00 PM EDT

Questions are submitted online

Closing DateA - Previous Addendum

06/06/2025 03:00 PM EDT

Contact Information

Marie Bouchard

313-223-2353

mbouchard@smartbus.org

Buyer Preferences, Guidelines & Requirements

General Requirements

- Insurance Required

- Local Service Required

Award Requirements

- All or None Award

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Electronic submission only. See section 2.06 for instructions.