Muskegon Family Care invites qualified contractors to submit a proposal for coverage of medical emergencies after hours consistent with requirements set by HRSA’s Health Center Program Compliance Manual:
“The health center has after-hours coverage operating procedures, which include formal arrangements with non-health center providers/entities that ensure:
• Coverage is provided via telephone or face-to-face by an individual with the qualification and training necessary to exercise professional judgment in assessing a health center patient's need for emergency medical care;
• Coverage includes the ability to refer patients either to a licensed independent practitioner for further consultation or to locations such as emergency rooms or urgent care facilities for further assessment or immediate care as needed; and
• Patients, including those with limited English proficiency are informed of and are able to access after-hours coverage, based on receiving after-hours coverage information and instructions in the language(s), literacy levels, and formats appropriate to the health center’s patient population needs.
Scope of Service:
(1) Vendor needs to provide live- answered after-hours nurse advice services and will enable callers to discuss any health-related concerns privately and confidentially.
Take place during the following hours of operations:
- Monday through Friday 5:00 p.m. to 8:00 a.m.
- Weekends and holidays: 5:00 p.m. of previous business day to 8:00 a.m. of next business day
(2) Services must be performed by experienced, trained, and licensed Registered Nurses licensed in the State of Michigan, using guidelines and protocols approved by physicians licensed in the State of Michigan and following industry best practices.
(3) Detailed daily report of patient calls received provided by next business day.
(4) Include OB services.