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Basic Information

Reference Number

0000405716

Issuing Organization

Mott Community College

Owner Organization

Information Technology Services

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP-KD-1225-TicketingSoftware

Title

Ticketing Software System

Source ID

PU.AG.USA.2483937.C14613126

Details

Location

United States, Michigan, Genesee County

Delivery Point

Main Campus 1401 East Court Street
Flint, Michigan
United States 48503

Purchase Type

Term: 01/15/2026 12:00 AM EST - 01/14/2029 12:00 AM EST
Option: 1 year extension

Piggyback Contract

Description

Mott Community College (MCC) is seeking proposals from qualified vendors for a comprehensive, cloud-based ticketing system software. This RFP outlines the requirements and desired capabilities for the system, which will be used internally by ITS to manage and track customer support requests, and internal tasks.

Dates

Publication

12/01/2025 09:14 AM EST

Bid Intent

Not Available

Questions are submitted onlineA - Previous Addendum

Closing DateA - Latest Addendum

12/19/2025 10:00 AM EST

Prebid Conference

12/08/2025 01:30 PM EST

Contact Information

Kimberly Dolejsi

810-762-0203

kimberly.dolejsi@mcc.edu

Buyer Preferences, Guidelines & Requirements

General Requirements

- FOB Destination

- Insurance Required

Award Requirements

- All or None Award

Pre-Bidding Events

Event Type

Prebid Conference

Attendance

Recommended

Event date

12/08/2025 01:30 PM EST

Location

Pre-Bid will take place via Zoom: https://mcc-edu.zoom.us/j/87349843144?pwd=RbMAuQOnQcmLU4PDWpjsqnlq

Event Note

Topic: Ticketing Software System - Pre bid Time: Dec 8, 2025 01:30 PM Eastern Time (US and Canada) Join Zoom Meeting https://mcc-edu.zoom.us/j/87349843144?pwd=RbMAuQOnQcmLU4PDWpjsqnlqjSg6ir.1 Meeting ID: 873 4984 3144 Passcode: 600925
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Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Disclaimer Thank you for your interest in our bid opportunities and we welcome you to submit a response. Please be sure to review and comply with all specifications and requirements.