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Basic Information

Reference Number

0000122285

Issuing Organization

City of Warren

Owner Organization

Mayor's Office

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP-W-7962

Title

GOVERNMENT PERFORMANCE MANAGEMENT SOFTWARE

Source ID

PU.AG.USA.1084

Details

Location

United States, Michigan

Delivery Point

Warren, MI

Purchase Type

One Time Only- Delivery Date:TBD

Piggyback Contract

Description

Summary of Specifications:
The City of Warren, Michigan is in need of software to help us measure the performance of each city department as it relates to citizen requests. This software must accomplish two goals. First the tracking and management of ongoing service order requests. Second the software must allow analysis and measurements to be made on this data. This software must allow all phone calls and web site requests to be captured in a database.

Dates

Publication

06/30/2009 09:12 AM EDT

Question Acceptance Deadline

07/09/2009 11:00 AM EDT

Questions are submitted online

Closing Date

07/15/2009 08:30 AM EDT

Contact Information

Vincent Mikiel II

586-574-4675

vmikiel@cityofwarren.org

Additional Information

Freight Requirements

FOB Destination

Other

Accepting Vendor Questions

Buyer Preferences, Guidelines & Requirements

General Requirements

- Installation Required

- Insurance Required

- Training Required

Award Requirements

- All or None Award

Bid Submission Process

Bid Submission Type

Physical Bid Submission