26-0025 - Towing Services

The technical/non-price proposal must contain the following:

1. Letter of Proposal and Commitment: This letter of transmittal, printed on official company letterhead and signed by a company official authorized to bind the Proposer, must identify all parties to the proposal. Include the name, address and telephone number of the person(s) authorized to submit and discuss the proposal. The letter must clearly state the intention of the Proposer, if selected, to provide the services at the proposed price and within the time specified in accordance with the terms and conditions specified in the proposal and this RFP document.

2. Plan of Services: Provide a detailed plan of services. Include the proposed plan for how towing request calls will be received, logged in, and responses provided. Identify the number of vehicles that can be stored at these facilities and the security features in place at these locations to protect stored vehicles from damage or theft as well as a plan for extra storage space for emergency towing (in case of snowstorms or unusual emergencies) in addition to normal storage facilities. Indicate the type and number of trucks and equipment that are available to provide the contracted service. Describe the number of employees that will be available to provide the contracted service and qualifications of and training provided to staff. Identify the response time to WHA calls for service. Please note that prompt responses to towing service requests are necessary and of high importance. Please note that the WHA requires consistent contract coverage, with no consideration to be given by the WHA for any “out of service” status by the Proposer for the period of this contract.

3. Qualifications: This refers to the ability of the proposer to meet the terms of the RFP.  Provide a description of the Proposer’s equipment and number of personnel available to provide services under this contract as well as a copy of a current DPU Certificate. Proposer should have adequate personnel and storage capacity available.

4. Experience: Provide a statement that details the company’s prior experience with other contracts of this type that have been performed by the company within the past 5 years.

5. Additional Items: Include all other pertinent information regarding this RFP, particularly anything that the proposer feels addresses why its business or team would be a good match for this project.

The price proposal should contain an amount for the completion of the scope of services, using the enclosed “Price Proposal”. 

No reference to costs may be included in other sections of your proposal.