REPAIRS AND REPLACEMENT PARTS
The County will ship all components in need of repair to the Contractor, at the cost to the County. Once repair work is completed, the Contractor must ship all components back to the County at the cost to the Contractor.
• Within 72 hours after notification from the Contractor Administrator or designated representative for a repair request, the Contractor must submit an estimate detailing all repairs and replacement parts needed. If the County accepts the estimate, the Contractor must respond within five (5) working days after notification and all repairs must be completed within ten (10) working days from the date of acceptance notification. However, should the Contractor be able to make the repairs at the time of the estimate, the Contract Administrator may approve the work to be performed at the time.
• All repairs require submission of written estimates to, and approved by, the Contract Administrator or designee.
• The Contractor is to ensure that all parts and materials used will be new and conform to the original equipment manufacturers’ (OEM) specifications. The Contractor is to use only new parts, approved by the OEM, and is not to install parts that have been rebuilt, used, or those removed from another system without the written approval of the County.
• The Contractor shall maintain an adequate inventory of repair parts and adequate skilled help so that no undue delay is caused in the repair of the fitness equipment covered by this Contract.
Parts will be provided by the Contractor at the discount listed in the Quotation Sheet. Verification of repair parts cost will take the form of copies of the proof of purchase invoices from the suppliers/manufacturers attached to Contractor’s invoices to the County for work completed.
