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Basic Information

Reference Number

0000383821

Issuing Organization

The City of Tucker

Owner Organization

City of Tucker

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP 2025-007

Title

RFP 2025-007 Call Center Services

Source ID

PU.AG.USA.623315.C16354326

Details

Location

United States, Georgia, DeKalb County

Delivery Point

Tucker, GA

Piggyback Contract

Description

The City of Tucker is requesting proposals for a full-service call center vendor. The goal of this service is to proactively field calls and provide callers with high level knowledge, determine the need for escalation and correctly direct the call to the subject matter expert on staff.

Dates

Publication

04/15/2025 01:18 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

04/29/2025 01:00 PM EDT

Questions are submitted online

Closing Date

05/15/2025 01:00 PM EDT

Contact Information

Procurement

678-597-9040

procurement@tuckerga.gov

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Disclaimer Thank you for your interest in our bid opportunities and we welcome you to submit a response. Please be sure to review and comply with all specifications and requirements.