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Basic Information

Reference Number

0000408669

Issuing Organization

University of West Florida

Owner Organization

University of West Florida

Solicitation Type

ITN - Invitation to Negotiate (Formal)

Solicitation Number

25ITN-07BBH

Title

Customer Call Center

Source ID

PU.AG.USA.1151.C13581326

Details

Location

United States, Florida, Escambia County

Piggyback Contract

Description

The University of West Florida (UWF) intends to contract with a firm to continue to provide our “One-Stop-Shop" service model for Enrollment Management, covering Admissions, Financial
Aid, and the Registrar. While the core requirement is a robust call center operation, UWF seeks an omnichannel partner capable of scaling into chat, email, and automated voice messaging,
should those needs arise. Additionally, the University invites proposals for Supplemental Educational Services, such as the production of instructional videos. These tools should be designed to improve student "literacy" regarding university processes and policies, thereby decreasing the frequency of common inquiries and allowing staff to focus on high-impact student interactions.

Dates

Publication

01/08/2026 01:00 PM CST

Bid Intent

Not Available

Question Acceptance Deadline

01/22/2026 10:00 AM CST

Questions are submitted online

Yes

Closing Date

02/12/2026 10:00 AM CST

Contact Information

Brittany Bezick-Hamel

850-474-2627

bbezickhamel@uwf.edu

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries