ITB PS 40-25 (Updated) - EOC Audio Visual Equipment Maintenance

SCOPE OF SERVICES:
Okaloosa County seeks a vendor capable of providing annual audio visual/video system maintenance and support. Okaloosa County EOC had an extensive audio-visual system (AV) that was updated in 2024/2025. The continued warranty service (for the replacement of any defective parts and the maintenance of the AV system) and the continued service agreements to replace the warranty service have both expired for portions of the AV System. The updated portions are under warranty.
The vendor shall provide complete system maintenance and emergency support for the entire system and provide warranty service as indicated below should a part fail or become defective, that was covered under the original maintenance agreement. Vendor shall have a 24-hour, 7-days a week technical support center and on call staff. The preventative maintenance package must include annual on-site maintenance, replacement parts and equipment, including product manufacturer management; labor including a toll-free line with 2-hr call back time limit.