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Basic Information

Reference Number

0000383522

Issuing Organization

Miami Dade College

Owner Organization

MIAMI DADE COLLEGE

Solicitation Type

ITN - Invitation to Negotiate (Formal)

Solicitation Number

ITN-2025-GN-12

Title

Service Desk Management Software for Miami Dade College

Source ID

PU.AG.USA.1861672.C11920876

Details

Location

United States, Florida, Miami-Dade County

Piggyback Contract

Description

Miami Dade College (MDC) is seeking to replace our existing service desk system. The goal is to procure, implement, and configure a robust cloud-based system to streamline the management of support requests and enhance user experience within our organization, as well as to enhance efficiency, and streamline overall helpdesk support processes.

Dates

Publication

04/11/2025 02:18 PM EDT

Bid Intent

Optional

Bid Intent Deadline

05/15/2025 03:00 PM EDT

Question Acceptance Deadline

04/28/2025 05:00 PM EDT

Questions are submitted online

Closing Date

05/15/2025 03:00 PM EDT

Contact Information

Gaby Newsome

3052370005

gnewsome@mdc.edu

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

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