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Basic Information

Reference Number

0000389808

Issuing Organization

University of Colorado Goods and Services

Solicitation Type

DQ - Documented Quote (Informal)

Solicitation Number

DQ_INF-0000000040

Title

Employee Services Ticketing and Case Management Tool Replacement

Source ID

PU.AG.USA.2569109.C16020151

Details

Location

United States, Colorado, Denver County

Purchase Type

Duration: 3 years
Option: 2 additional 1 year terms

Piggyback Contract

Description

The University of Colorado, Employee Services Department is conducting market research to explore modern, scalable, and cost-effective ticketing and HR case management systems, and potentially a project and portfolio management tool. This DQ is intended to assist in identifying potential solutions, understanding departmental needs, budget, and evaluating available technologies before initiating a formal procurement process.

Dates

Publication

06/11/2025 02:56 PM MDT

Question Acceptance Deadline

06/20/2025 02:00 PM MDT

Questions are submitted online

Yes

Closing DateA - Latest Addendum

07/14/2025 02:00 PM MDT

Contact Information

Amber DeTemple

303-764-3412

amber.detemple@cu.edu

Crystal DiCino

303-764-3448

crystal.dicino@cu.edu

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Technical Proposal	As defined in Section IV: Preparation of Proposal	Yes	No
Cost Proposal	As defined in Section IV: Preparation of Proposal	Yes	No
CU Solicitation Form	An authorized representative of the Proposer shall execute CU Solicitation Form	Yes	No
Variances	Variances to Sample Agreement and Special Provisions	No	No
Insurance Requirement	Must meet minimum insurance requirements as defined in Insurance Requirements document	No	No
Scope Spreadsheet	“Ticketing” Sheet must be filled out. “Project-Portfolio” Sheet is optional. Please select all that apply.	Yes	No
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