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Basic Information

Reference Number

0000186133

Issuing Organization

Denver Water Procurement

Owner Organization

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

503238

Title

Contact Center Solution

Source ID

PU.AG.USA.1412.C2701876

Details

Location

United States, Colorado, Denver County

Piggyback Contract

Description

Denver Water wishes to replace its current contact center solution with a cloud, hosted or SaaS based contact center solution that takes advantage of the latest in contact center and omnichannel customer care technologies. Denver Water’s current system is not meeting its needs and as a result has initiated this RFP process.

Dates

Publication

03/08/2018 09:15 AM MST

Question Acceptance Deadline

03/14/2018 03:00 PM MDT

Questions are submitted online

Closing DateA - Previous Addendum

03/30/2018 03:00 PM MDT

Contact Information

Brandon Maulis

303-628-6485

Brandon.Maulis@Denverwater.org

Buyer Preferences, Guidelines & Requirements

Award Requirements

- All or None Award

Bid Submission Process

Bid Submission Type

Physical Bid Submission