2025000005 - ITN 2025-0005 - DOWC Claims System Replacement

The Division of Workers’ Compensation (DOWC) is seeking to award a technology vendor who has proven experience in developing and implementing a modernized platform software solution to replace the outdated existing computer system.  The new replacement system must be capable of offering the same functionality as the existing system, but with additional functionality based on Business Goals and Functional Requirements. Other replacement system goals include eliminating reliance on PDF and paper forms, with intention to go paperless; Eliminate external system dependencies, such as external data spreadsheets and Microsoft Access databases. DOWC is also looking to offer external customer portals within the new system. 

This project will require DOWC to replace the existing Colorado Workers’ Compensation System including all applications and databases. The vendor will analyze workflows, recommend improvement areas, design, and develop the replacement system. The new system will provide a modern computer work-related injury claims system that allows DOWC to leverage technology options unavailable within the existing system. This project can be categorized as a full system replacement of existing IT-dependent business work-flows and processes. 

The new system will be designed and implemented in tandem with the current computer work-related injury system, as it is essential that no interruption of existing services in the current work-related injury computer system occurs. It is anticipated that when 
the replacement system is ready for go-live production, the old system will be irrelevant. The new system must be able to electronically accept and retrieve any claim data during the construction phase that is archived in the current system. The new system will provide user controlled access to DOWC staff, approved vendors, and designated external stakeholders.

This project has an anticipated duration of 3 calendar years spanning September 2024 through September 2027. We anticipate this project to be implemented through project phases. Each phase of this project will be completed as separate phases. Each phase
should be fully implemented into the production environment before the next phase begins. A phased approach is significant for this project to minimize implementation risk.

The State has approved funding, spanning 2024 through 2027. The State anticipates development to begin in the Fall of 2024,with full implementation of the new system in September 2027.