DVR is seeking a COTS (commercial off-the-shelf) vocational rehabilitation case management system to track the life cycle of potentially eligible individuals, applicants, and eligible cases from referral to closure and post-exit data tracking, collecting data for each status and the completion of Rehabilitation Services Administration mandated reporting elements as the customer’s case progresses under all applicable laws and regulations including, but not limited to, Workforce Innovation and Opportunity Act (“WIOA”), 34 CFR 361, and associated Information Collection Requests issued by RSA.
The ideal system will provide tools for VR counselors to manage the customer’s case, such as to-do reminders, case notes, vendor management, communication, and budgeting and also include options for important Vendor and Client Portals. The system would enable document retention and data integration with other existing systems such as AdobeSign and Box via APIs and other methods and be extensible to allow DVR Staff to make changes to configurations to its benefit.
The solution must be able to support approximately 200 concurrent users located in 30 offices statewide, with role-based security levels. The desired solution must be intuitive and easy to use, and provide enough flexibility to adapt to future processes, legislative and/or organizational changes. The solution must be compliant with Section 508 of the Rehabilitation Act of 1973, as amended and at least meet WCAG level AA guidelines.
The goals of the selected system are to enable staff to efficiently manage all aspects of DVR service administration and tracking, from initial service and assessment through Individual Plan for Employment (IPE) development and post-exit follow-up while meeting all federal and state legal and reporting requirements.
