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Basic Information

Reference Number

0000262197

Issuing Organization

Colorado Springs Utilities

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP-KK-159869

Title

Technical Support Call Center Services

Source ID

PU.AG.USA.1243.C11369726

Details

Location

United States, Colorado, El Paso County

Piggyback Contract

Description

Colorado Springs Utilities (UTILITIES) is requesting proposals from qualified firms, with demonstrated experience in Technical Support Call Center Services, for our Information Technology Department (IT), to perform services and deliver work as described herein associated with UTILITIES’ Technical Call Center Services Project (PROJECT). The selected Respondent(s) (CONTRACTOR) will work side-by-side with UTILITIES in achieving its goal in the execution of work associated with providing technical support call center services.

Dates

Publication

05/26/2021 03:38 PM MDT

Question Acceptance Deadline

06/08/2021 03:00 PM MDT

Questions are submitted online

Closing Date

07/02/2021 03:00 PM MDT

Contact Information

Kayla Kestel

(719) 668-3881

A - Latest Addendum

kkestel@csu.org

Buyer Preferences, Guidelines & Requirements

General Requirements

- Insurance Required

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Envelope 1 - Identity & Proposal

Pricing

No pricing in this envelope

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Envelope 2 - Pricing

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries