2RFP-2 - REMOVAL AND REPLACEMENT OF LOGGER AT THE 911 COMMUNICATIONS CENTER FOR THE CITY

The objective of this RFP is to identify Recording/Logging that can do Q/A, CAD capture, call reconstruction in a timely manner, instant recall, AIS integration with the State of Colorado radio system as well as 800Mhtz.  Work with onsite administrators and train all the dispatch users for good understanding of software use.  Be able to seamlessly take over from the existing Logger recorder with little to no data loss.  Must meet hardware specifications in this RFP.  Firm awarded this project shall provide ongoing support and be available to assist City staff to troubleshoot and resolve problems associated with the redesign.  911 Call Center is a 24/7 facility so the firm must be able to provide same support.  Also include any associated costs that will be incorporated after MFG warranty. Include travel mileage minimums as a cost.  Specify any and all annual support costs.