HACSC is requesting proposals from qualified firms to provide Survey Research Services to conduct a biennial stakeholder survey of populations served by the Housing Authority and its non-profit affiliate, New Horizons Affordable Housing and Development.
HACSC seeks a consultant that will be responsible for conducting a series of surveys to assess 1) programing and service needs, 2) client satisfaction, and 3) program administration on behalf of the Housing Authority and their non-profit affiliate. The consultant will be responsible for facilitating surveys which include but are not limited to consulting services to outline the survey methods and questions and survey instrument design, releasing and administering the survey, collecting survey results, analyzing survey data and providing a comprehensive report on the results of the survey. The surveys must be developed and distributed to target a representative sample of the following client groups: Group 1) Housing Choice (HCV) participants that are residing in private housing receiving assistance; Group 2) residents of Housing Authority owned or controlled properties; and, Group 3) property owners and property managers that are currently active or have rented to Housing Choice Voucher, Section 8 voucher holders and/or other forms of rental assistance administered by the Housing Authority.
The consultant shall develop the surveys to provide objective information to Housing Authority on the following:
•Improving client experience
•Increase housing opportunities and mobility of clients
•Identifying areas for operational improvement
•Identifying opportunities for service expansion
•Identify barriers to access for programs and services, including equity related barriers
The general expectation is that the final product will be used to identify opportunities for ways in which HACSC can advance the mission of the organization to better serve its clients.
