The Contractor shall perform an upgrade of the existing VMWare Horizon 7.x environment to version 8.x by a Certified VMWare partner/reseller with proof of VMWare Certification. In addition, the Contractor shall conduct a health review of systems and services by an adequate subject matter expert and investigate solutions and recommendations for improving Central Processing Unit (CPU) performance on the Virtual Desktop Infrastructure (VDI) desktops. Current VDI desktops and their associated resources are heavily impacted by the activity of the Symantec Host-Based Security System (HBSS) agent. The Contractor shall utilize their findings from the health review to identify issues, fixes, needed labor, and potential upgrades necessary to meet the needs of future project requirements. The Contractor shall provide all equipment, tools, materials, supplies, transportation, labor, supervision, management, and other incidentals necessary to meet the requirements as stated in this SOW. – Brand Name (Reference Attachment 1 – Statement of Work)
