Specifications include, but are not limited to: 1.Deliver all office supplies that are requisitioned by City departments anddivision directly to the specified location depending on the delivery optionselected. Attachment A indicates which departments/divisions are in which buildings and the corresponding address, but the City reserves the right to designate new delivery locations as necessary.2.Make available a customer service representative as the City account contact. This contact must be a consistent individual to become familiar with the City account and customer needs. The contact should be ready to answer any questions on any matter related to the entire procurement process and the availability of items or address any issue related to this service.3.Accept orders online, by telephone, or in person.4.Any requisition received by Vendor should be fully satisfied with product delivery within two business days unless otherwise agreed upon for otherdelivery optiondateselected.5.Allow the City to purchase office supplies from other vendors thatare necessary for unplanned same day office needs.
