Specifications include, but are not limited to: 1. Publicize a telephone number where persons can call for WHEAP information year-round
and provide information on transportation to application site(s).
2. The publicized telephone shall have voice mail or an answering machine where persons
can leave a message when the phone is not answered during non-office hours and/or the
line is busy with another call.
3. Provide outreach services to targeted population groups, high-risk households, the elderly,
disabled persons, households with children under six, and/or persons working at low-wage
(working poor). Outreach shall include assistance with the preparations and submittal of
applications by persons who are homebound