Specifications include, but are not limited to: 1. Publicize a telephone number where persons can call for WHEAP information year-round and provide information on transportation to application site(s). 2. The publicized telephone shall have voice mail or an answering machine where persons can leave a message when the phone is not answered during non-office hours and/or the line is busy with another call. 3. Provide outreach services to targeted population groups, high-risk households, the elderly, disabled persons, households with children under six, and/or persons working at low-wage (working poor). Outreach shall include assistance with the preparations and submittal of applications by persons who are homebound