Specifications include, but are not limited to: Enrollment The Contractor shall: Provide at least one statewide dental provider network to accommodate all eligible State of Wisconsin and Local Government Employees. Members are in rural areas all over Wisconsin. Offer at least one dental provider network to accommodate Members who live close to Wisconsin’s borders and Members who may not live full-time in Wisconsin. Promotional Materials/Forms The Contractor shall: Provide a printed and online dental provider directory available to Members. The Contractor must agree to issue dental plan ID cards to every Participant. Offer the plan benefits included in the Uniform Dental Benefits Certificate of Coverage beginning January 1, 2022. Customer Service The Contractor shall: Provide informational materials for the Program to Employers and Members and display materials on the website the Contractor has dedicated to Members prior to the open enrollment period each year. These materials must be approved by the Department before they are released. A final copy must be sent to the Department electronically. The Department reserves the right to request hard copies of the final product if needed. Maintain a billing and membership information system for all Members and provide on-line access to Participants to view their dental insurance information. Technical Assistance/Staffing The Contractor shall: Have a Lead Account Manager and a Back-up Account Manger assigned to the Program, with a minimum of two (2) years of experience managing Third Party Administration of employee benefit programs, specifically dental benefits. Be required to staff the coordination of Program implementation activities, turnover activities, and transition planning subject to the Department’s approval.