Specifications include, but are not limited to: Service Area. Service shall be provided within the City of West Bend and within a 3 mile radius of the Municipality. Shared-Ride. The service will be provided on a shared-ride basis. This means that vehicles may be routed to pick-up or drop-off passengers enroute to merge with other passenger’s origins or destinations so as to allow a greater number of passengers to be serviced with available vehicles. Service Standards. The Municipality has established service goals for this project as follows: The passenger pick-up window should be less than 30 minutes from the time set between the passenger and dispatch. The Municipality should be advised when there are problems meeting the passenger response time requirement. Drivers will assist in loading and unloading of elders or persons with disabilities, and shall assist in carrying their parcels or personal effects between the vehicle and the entrance to the business or home.