Specifications include, but are not limited to:. Service and/or maintenance of this equipment may be required. Indicate on the Bidder Response Sheet whether work is performed on your site or ours, response time on any work requested, the number of miles your site is from ours, if work is performed on your site.
Contractor must perform all maintenance on site unless University grants permission to remove equipment from site.
Contractor must have access to replacement parts within five (5) days to service all machines identified under this bid.
Service calls received in the p.m. must be acknowledged by noon the following work day and machine must be serviced within 72 hours of initial call. The service representative shall leave the ordering department a copy of a dated written report indicating the service performed. This report must be signed by the University employee in charge of the machine.
Contractor must complete all maintenance or repair services within two (2) weeks of the initial call. If Contractor cannot complete all services within this time, the Contractor must provide a progress report of the repair to the department. The service representative shall leave with the ordering department a copy of a dated written report indicating the service performed. This report must be signed by the University employee in charge of the machine.
Contractor shall provide unlimited call-back maintenance service during normal business hours.