Specifications include, but are not limited to: Needs Assessment The Contractor must conduct a Needs Assessment to evaluate the current state and future needs of the Wisconsin child support program and system; identify the gap between the current state and future needs; and recommend how the future needs can be met through a modernization effort. The Needs Assessment will be used as input to a Design, Development and Implementation (DDI) RFP. The Needs Assessment must be written in such a way as to be able to include the requirements in the DDI vendor RFP with minimal or no changes. The State is committed to using data as part of making informed decisions within the daily operations of the child support program. The Contractor must assure that business intelligence and data analytics needs are thoroughly addressed throughout the requirements elicitation process. Needs assessment activities will occur primarily in the Madison, Wisconsin metropolitan area. However, stakeholders are located throughout the state and the Contractor should expect to travel outside of the Madison metropolitan area to conduct business analysis and requirements elicitation activities. Historical Information Review The Contractor must review all relevant laws, rules, regulations, guidelines, policies, and documentation related to all program and system areas. This review includes, but is not limited to the following: Identify and review requirements found in the Federal Guide to States, as well as federal laws, regulations, policies and procedures. Identify and review requirements found in state laws, rules and regulations. Identify and review current program policy and procedures in each program area including documenting problems and opportunities for achieving efficiencies. Identify and review compliance requirements as a result of legal actions. Review existing system documentation. Business Analysis The Contractor must adopt business analysis activities for a plan-driven approach in order to provide accurate and thorough documentation of requirements and follow industry-standard approaches to business analysis, which may include, but is not limited to the following: Brainstorming sessions Stakeholder interviews and/or questionnaires/surveys Facilitated joint application development (JAD) sessions Business rules analysis Flow charts and workflow analysis Observation and/or shadowing program staff Use cases: An activity flow model that represents a sequence of actions, events, or a course that may be taken in order to document the normal path of a process and exceptions that arise. The successful and unsuccessful (exceptions) paths are documented in a logical flow. User stories: An activity flow model that writes a specific requirement as a brief statement about what people do or need to do when using a solution. Context and Data Flow Diagrams (depict the movement of information between entities -people, organizations, and systems) Business analysis activities and tools used must be pre-approved by DCF. Business analysis activities must identify process improvements, focusing on systematic examination and identification of improvements, with emphasis on improving quality, productivity, and response time of business processes. The Contractor must determine and document existing business processes (As-Is) and leverage existing documentation, technologies, organization and operating principles. The Contractor must determine and document future state business processes (To-Be) identifying requirements necessary to meet the To-Be state. The Contractor must document areas that would benefit from ‘Process-Reengineering’.