Specifications include, but are not limited to: 3.10a Service shall be curb to curb, except where door to door service is requested. Drivers are, in such cases, required to assist clients from the first exterior door to the first exterior door. Drivers may not leave line of sight of the vehicle. 3.10b Drivers shall assist clients in collapsing and storing mobility devices including but not limited to collapsible wheelchairs and walkers. 3.10c Drivers shall respect the dignity of individuals at all times. Drivers shall not deny service to clients with service animals. 3.10d In the event that a driver cannot locate a client upon arrival, the driver shall radio Contractor(s) dispatcher to report a no show. The dispatcher must verify the location of the vehicle in relation to the pick-up address. The driver will not leave the pick-up location until authorized to do so by Contractor(s) dispatcher. No shows must be accurately documented by the driver and verified by the dispatcher. The driver must wait 5 (five) minutes from the designated pick up time for the ride to be a no show. Dispatcher or supervisor in turn must notify Transit Plus immediately of the “no show”. 3.10e The Contractor(s) shall allow one Companion or PCA to travel with the applicant at no additional cost to MTS. The Companion MUST be provided service in the same vehicle and between the same origin and destination as the program applicant. 3.10f Only rides to and from Transit Plus eligibility assessment appointments are allowed, and only as arranged and booked through Transit Plus. MTS will not provide reimbursement for unauthorized trips. 3.10g The use of cell phones, Bluetooth devices or other personal electronic equipment, other than medically necessary hearing aids, is prohibited while operating a vehicle under this contract. 3.10h No social media use or commenting or appearing on a matter of public concern in a public forum is allowed by a driver while providing service under this contract. 3.10i Drivers are prohibited from accepting any tip, gratuity, or any other additional payment from applicants served under this contract. Engaging in such conduct may be grounds for immediate dismissal as an authorized driver for this contract or the Transit Plus program.