The Municipality has established service goals for this project as follows: A. The passenger pick-up window should be less than 30 minutes from the time set between the passenger and dispatch. The Municipality should be advised when there are problems meeting the passenger response time requirement. Page 20 of 87 B. Drivers will assist in loading and unloading of elders or persons with disabilities, and shall assist in carrying the elder or persons with disabilities personal effects between the vehicle and the entrance to the business or home if requested. C. Passengers must be allowed to bring bags of merchandise, items of luggage, or other personal effects at no additional charge, provided the items are able to fit in a secure place in the vehicle that does not present a safety concern or disrupt the vehicles ability to transport another passenger. Drivers must assist elders or persons with disabilities in carrying personal effects between the vechicle and the closest enterance to the business or home if requested.
