Specifications include, but are not limited to: Henry Vilas Zoo The Henry Vilas Zoo is located at 702 S. Randall Ave. in Madison, WI The PROVIDER shall provide security guard services all year as follows: Monday - Sunday from 5:00pm - 8:00am *Schedule includes all holidays Additional coverage from Noon until 5:00 PM is required on the following days: Thanksgiving Day, The Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day and Martin Luther King Day Special Instructions: 1. Security personnel shall follow all safety and other specific instructions furnished by the Facility Manager. 2. The Zoo duty manager may from time to time changes or alter specific instructions or duties of security personnel by notifying the Provider. 3. Zoo duty manager may review training records of guards assigned, and, if training is not adequate, they may request another guard. 4. Security personnel must be sensitive to dealing with difficult clients in a manner that does not required the use of unnecessary force. 5. Provider will provide a weekly schedule of personnel assigned to this post on Monday of each week. Zoo understands the personnel may change due to unforeseen circumstances. 6. Security guards are to report to this work shift in ample time to make sure their equipment is working and receive any special instructions. The security headquarters is in the basement of the Administration Building 7. Security officers must carry cell phone and radio linked to 24/7 dispatch center capable of receiving alarm notification from Zoo premise security system. 8. In the event assigned security personnel do not arrive at the zoo on time, provider will immediately dispatch a patrol/substitute guard to report to the zoo until assigned officer arrives.
