Service Area. Service shall be provided within the geographical area of all of Kenosha County East of I-94, and within 3/4 of a mile of the Kenosha Area Transit fixed-route West of I-94. Shared-Ride. The service will be provided on a shared-ride basis. Vehicles may be routed to pick-up or drop-off passengers enroute to merge with other passenger’s origins or destinations so as to allow a greater number of passengers to be serviced with available vehicles. Service Standards. The Municipality has established service goals for this project as follows: The passenger pick-up window should be less than 10 minutes from either side of the time set between the passenger and dispatch. The Municipality should be advised when there are problems meeting the passenger response time requirement. Drivers will assist in loading and unloading the elderly and people with disabilities. For Paratransit service, drivers may assist in carrying items weighing no more than 40 pounds. The Contractor is expected to serve all ride requests for door-to-door service made at least the day before and to honor same day requests for route deviations. Any ride turn downs must be tracked and reported to the Municipality to aid in capacity planning.
