Specifications include, but are not limited to: Periodicals Vendor must supply a magazine subscription service for hard copy or online digital subscription magazines (subject to publishing method/industry change) of medical, professional and popular periodicals for the life of the contract per Attachment A. Vendor must supply prior years’ editions/issues of periodicals. Journal format of hard or online copy is subject to market and industry changes during first year renewal. Vendor technical and customer service must be available between 7am – 5pm CT. There must be a dedicated account manager assigned to DHS. Vendor must price all periodicals based on an annual subscription and may bundle costs for DHS ordered periodicals only. Vendor must not bundle costs to periodicals ordered by the facility. Periodicals not ordered may not be included in bundling costs. Vendor must allow additions and deletions of periodicals and periodicals during the year per the DCTS Librarian requests. The DCTS Librarian will submit change requests in writing via email to the dedicated account manager. Print Hard Copy Periodicals Vendor must deliver periodical hard copies at the rate of publishing. Hard copies must be received three (3) weeks within publishing dates. Vendor must ship hard copies in wrapped plastic packaging to prevent damage to periodicals coming into the facility. Vendor must ship periodicals individually to Winnebago Mental Health Institute, PO Box 9, Winnebago, WI 54985 to the Attention lines indicated in the Attachment A - Price Sheet. Vendor must replace any missing periodicals within five (5) business days at no cost to the State or issue a credit for the journal issue amount. The DCTS Librarian will communicate any issues in writing via email to the dedicated account manager. For any missing journals, vendor will credit or extend the subscription by 1 month. Vendor must send an email notification to the DCTS Librarian as each periodical is published. The DCTS Librarian email will be specified upon contract award and may change over the course of the contract due to DHS staff changes. Online Digital Periodicals Vendor must deliver periodical digital copies at the rate of publishing (indicated on the Attachment A - Price Sheet). Digital copies must be received within fourty eight (48) hours of publishing dates. Vendor must provide a URL containing an online product catalog of the periodicals articles abstracts so DHS employees can preview article content. DHS will add the vendor catalog link to the DHS Intranet. Security will be configured per one (1) networked computer. Vendor must not require a logon or password to preview online periodicals’ abstracts. The online product catalog must provide direct access to the original periodical publication site containing a periodicals’ abstracts. This site will be used by DHS employees to preview article content to make requests to the DCTS Librarian for articles.