Operational Support inclusive of: Resources to cover level 1 and level 2 support for the following: First point of contact for critical issues and outages Support for Office 365, commercial and custom applications Onboarding and offboarding District resources, including hardware delivery, and account creation across Active Directory and multiple systems that do not support SSO Laptop, desktop imaging and delivery (new PC builds) AV support (typically ensuring cables connected and correct input source) Ordering and delivering toner to printer locations and working with print provider to facilitate printer repair Problem management for impactful incidents Thought leadership in reducing or eliminating this demand (i.e. self-service or automation) Staff augmentation as backfill to enable ERP delivery inclusive of: Creation of reports Enhancements or improvements to custom applications Business analysts for project intake and scoping Additional resources to support large scale projects such as: ERP implementation – creation of web services, data extract work to enable migration
