Reporting System Specifications Contractor and the Contractor’s staff must maintain confidentiality with sensitive information obtained. The Vendor will provide DCF access to an Income and Employment Verification system that provides a secure portal that at all times secures the identifying information exchanged about individuals from inappropriate use or disclosure. The system provides Near Real-Time access to verification information. “Near Real-Time” means a system response time of no more than two (2) minutes of the request sent by the Agency. The system provides accurate and reliable data for income and employment verification purposes. “Accurate” means that the data has been verified with the employer and “reliable” means that the State can trust the Vendor’s data. The system information output includes income and employment history as available in the Vendor’s system. The system permits searches by Social Security Number. The system is available Monday through Friday, from 6:00am to 6:00pm Central Time (CT). The system is browser-based and does not require Vendor-provided plug-ins. The system is compatible with Microsoft Edge and Google Chrome. The Vendor will provide a username, password, and instructions to access the system via email to the new user within one (1) business day of enrollment request. A DCF point of contact will determine enrollment of users. The system has role-based or other controls to define and limit user access, e.g., query/view only access, update access, administrator access. The system includes an administrative tool for the State to use on the Vendor’s website and have Near Real-Time access to a report of its employees that have access to the Vendor’s services and each user’s activity log. The Vendor has a Customer Support or Helpdesk available to State users that includes a direct, real time response. The Customer Support or Helpdesk will be available to State users from 6:00am-6:00pm CT, Monday through Friday, with the exception of Wisconsin State holidays. Customer Support response time for non-direct, real time assistance (such as call back or emailed assistance) will be no longer than four (4) business hours. The Vendor will provide a monthly report of inquires attempted and verifications completed by the department, include name of user initiating search, user location, date, and time of search, and employer name. This report will be provided to the Department in a method and format mutually agreed upon during contract negotiation. Contractor(s) of DCF must prevent and prohibit DCF data or information from being accessed, used, processed, stored in, or analyzed by artificial intelligence (AI) tools.
