• Designing, configuring, and hosting an integrated system for reservations, permits, sales, and payments; • Supporting online, call center, and on-site booking workflows, including real-time availability updates; • Providing mobile-optimized and offline-capable staff interfaces for use in the field; • Enabling customer account management, communication, and self-service tools; • Facilitating financial reconciliation, audit trails, and reporting for agency use; • Ensuring compliance with accessibility, security, and data protection standards; • Supporting customer service and training for both agency staff and users; • Coordinating a full implementation process, including testing, documentation, training, and go-live readiness; • Providing ongoing maintenance, updates, and support throughout the contract term. • Supporting flexible implementation models that allow for either vendor-supplied or WIDNRsupplied hardware, and for integration with either the vendor’s or WIDNR’s payment processor.
