Specifications include, but are not limited to: 3.1.1 Contract Service #1: BlueZone Emulation Maintenance or Equal.
188.8.131.52 The Vendor must provide one (1) year of BlueZone Emulation
Maintenance for three thousand and fifteen (3,015) concurrent users –
item number: BLU-EMUL-MS-100 or Equal.
184.108.40.206 Vendor must provide BlueZone Emulation or Equal support by
telephone, online, and email Monday through Friday 8:30AM to
5:30PM Eastern Time for troubleshooting technical issues.
220.127.116.11 Vendor must provide access to BlueZone Emulation or Equal
knowledge base and technical documentation.