3.1.1 VENDOR QUALIFICATIONS AND EXPERIENCE: 3.1.1.1 Vendor must have a minimum of five (5) years’ experience as a full-service, licensed Airline Reporting Corporation (ARC ) and International Air Transport Association (IATA). 3.1.1.1.1 Should provide ARC & IATA proof with bid, must be provided upon request. 3.1.1.1.2 Vendor must have previously provided a minimum of twenty (15) million dollars in gross annual air volume sales (per year) to corporate and/or government entities for calendar years: 2022, 2023, and 2024. 3.1.1.1.2.1 Data for each year should be provided with bid and must be provided upon request. 3.1.1.2 Dun & Bradstreet Viability Score Rating or Equal: 3.1.1.2.1 Vendor must have a maximum D&B Viability Rating Score of four (4) or equivalent maximum Out of Business rating of five (5.0%) percent.(See Exhibit_C “D&B Viability Rating Quick Guide” for more information). 3.1.1.2.2 Vendor should submit their D&B Viability Score (or equivalent) with their bid. Score must be provided upon request. 3.1.2 CUSTOMER SUPPORT: 3.1.2.1 Vendor must provide domestic and international Travel Management Services (via a common carrier) with a toll-free telephone number to assist travelers with reservations, answering questions, or assistance with travel problems needing resolved. 3.1.2.1.1 In-Office staffing hours of operation shall include but not limited to Monday through Friday (excluding legal holidays), 8:00am through 5:00pm Eastern Time. 3.1.2.1.1.1 A toll-free number must be provided for each office location servicing this contract. 3.1.2.1.1.2 Vendor should complete Exhibit_B List of Office Locations to identify all locations the vendor will utilize in providing Travel Management Services to the State. 3.1.2.1.2 After office hours travel management services must be available to travelers 24/7/365 via a toll-free telephone number at no extra charge for after hour services. 3.1.2.1.3 Vendor shall provide an emergency phone number in the event the toll-free line is out of service due to an unforeseen event. 3.1.2.1.4 The customer toll-free number and emergency number should be provided in the bid response on Exhibit_B. Must be provided prior to contract award. 3.1.2.1.5 Vendor shall not subcontract or outsource to a thirdparty any Travel Management Services or customer support services required under this RFQ and resulting contract to ensure that a traveler using this contract will be assisted by an employee of the vendor. 3.1.2.1.6 Vendor should dedicate for this contract a fully trained staff capable of providing assistance in all phases of Travel Management Services required under this RFQ and solve travel related problems as they arise.
