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Information Technology Management


Location
Washington
Publication Date
11/05/2019 09:32 AM EST
Closing Date
11/14/2019 06:00 PM EST
Issuing Organization
Kittitas County Public Utility District
Solicitation Number
Description

Specifications include, but are not limited to: The intent of this RFP is to get fixed fee proposals for 24X7 management of the: • Infrastructure - Servers, storage, firewalls, routers, wireless access points, printers, and network, including all patch management, performance monitoring, and virus protection • Application Management - MS Office, Windows-based apps, SaaS and software licensing • Collaboration - Exchange/Outlook, SharePoint, VOIP, Announcements, Screen Sharing, Shared Shortcuts, Employee Directory, Third Party Gadgets and Custom Objects • Administration - Add/modify/delete users, manage groups, folder sharing, passwords, session control, email control, assign applications by user and/or groups, and track usage • Account Management - Dedicated Account Manager, Virtual CIO, Strategic Planning, Budgeting) • Availability and Security - Backup/Retention/Offsite Encrypted Replication, Continuous Data Protection, Disaster Recovery, Compliance, E-Mail Archiving, E-Discovery, Single Sign On, Intrusion detection and protection, and multi-factor authentication • Support - Live end-user helpdesk, self-service help, shared documentation/knowledgebase remote and onsite support, after hours emergency support, support ticketing and tracking, screen sharing, and user training currently used to support the Kittitas County PUD. Supply guaranteed response time for regular and emergency support calls • Purchase To keep consistency with equipment the District will purchase hardware from contractor. The contractor will be required to follow the District Procurement Policy (see exhibit C) guaranteeing that the District is receiving the lowest competitive price. Upon signature of contract a copy of our yearly draft equipment purchases will be provided.

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