Specifications include, but are not limited to:
The replacement UCP solution will support the following functional areas:
Holder Reporting, Remittance, Balancing, Billing & Collections
Advertise / Make Public UCP
Owner Claims and Refunds
Contact and Workflow Management
Withhold and Deliver Orders
Holder Audit and Education
Safe Deposit Box Program
Fraud Detection and Prevention
The QA consultant will complete monthly assessments, which are reported in writing, on the
following Quality Assurance Objectives:
Project progress according to the agreed upon project plans, especially as these relate
to scope, schedule and budget/cost.
Appropriate actions taken to ensure that project issues and risks have been identified
and are being mitigated or resolved in a timely fashion.
Assess the level of project communication with various stakeholders and advise as
needed on how project communication may be improved.
Assess the organizational change management plan and activities; and advise on
adjustments needed to organization change management plan.
Appropriate actions taken to ensure that the Vendor DOR contracts with to complete
the UCPR project is performing as stipulated in the agreed upon contract.