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External Quality Assurance Services


Location
Washington
Publication Date
09/10/2019 02:39 PM EDT
Closing Date
10/11/2019 08:00 PM EDT
Issuing Organization
State of Washington - Department of Revenue
Solicitation Number
Description

Specifications include, but are not limited to: The replacement UCP solution will support the following functional areas:  Holder Reporting, Remittance, Balancing, Billing & Collections  Advertise / Make Public UCP  Owner Claims and Refunds  Contact and Workflow Management  Withhold and Deliver Orders  Reciprocity Refunds  Securities Management  Holder Audit and Education  Safe Deposit Box Program  Fraud Detection and Prevention The QA consultant will complete monthly assessments, which are reported in writing, on the following Quality Assurance Objectives:  Project progress according to the agreed upon project plans, especially as these relate to scope, schedule and budget/cost.  Appropriate actions taken to ensure that project issues and risks have been identified and are being mitigated or resolved in a timely fashion.  Assess the level of project communication with various stakeholders and advise as needed on how project communication may be improved.  Assess the organizational change management plan and activities; and advise on adjustments needed to organization change management plan.  Appropriate actions taken to ensure that the Vendor DOR contracts with to complete the UCPR project is performing as stipulated in the agreed upon contract.

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