Specifications include, but are not limited to: This competitive solicitation is issued in order to assist the Division of Vocational
Rehabilitation (DVR) within the Washington State Department of Social and Health
Services (DSHS) in seeking a qualified Contractor to deliver and instruct a training
program on the best practices and methods for conflict resolution, with an emphasis on
individual techniques, to turn threatening situations into a safe and controlled situation.
A one-day training course on Verbal De-escalation;
Instruction of the course to up to 350 Division of Vocational Rehabilitation
staff, in a classroom setting, with the average class size of 15 participants;
Provide up to 22 classes, to include the possibility of 3 makeup classes;
Training classes shall be held between the hours of 9:00 am and 4:00 pm,
and in the following Washington state locations:
o Lacey DVR Headquarters;
o or other mutually agreed location.