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Avaya Products and Services


Location
Washington
Publication Date
06/12/2019 04:18 PM EDT
Closing Date
07/08/2019 03:00 PM EDT
Issuing Organization
State of Washington- Consolidated Technology Services
Solicitation Number
Description

Specifications include, but are not limited to: Purchase Avaya hardware, software, maintenance and services. This contract is for use by the CTS Local Telephone Services (LTS) section to provide shared telephone services to authorized CTS customers. This Contract may be used only by CTS and CTS Customers, as listed in Appendix H, that receive managed Avaya PBX Services from CTS. • 2 Avaya Call Managers with over 160 remotes connected on an MPLS network and several other standalone systems many of which have access to services on the MPLS network • System and Session manager and Session border controllers with SIP connections between switches, devices and networks • 42,000+ Avaya PBX lines • 28,000+ Avaya Aura Voice mail boxes • 3500+ call center agents that use direct connections and IP agents • 1 Version 19 Avaya Call Management Systems (CMS) connected to 3 Avaya PBXs • 2 Experience Portals and 1 IVR systems with multiple custom applications

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