Specifications include, but are not limited to: A. Website Design and Maintenance Services: The State is interested in entering into an agreement with one or more service providers that specialize in strategic website design solutions and maintenance services. The main focus for website design will be usability, content organization, and accessibility. It is the intent of the state through website design to leverage the internet for efficiency and cost savings, while ensuring the users experience is positive and productive. After websites are up and running, we have found that many state agencies and local governments do not have the time or staff to maintain their websites. Also, in many circumstances having staff to do so may not be the most cost effective way to maintain the resource. Therefore, the focus for maintenance services will be to manage customer concerns while meeting their expectations and needs and doing so in the most economically feasible way. B. Access Washington and e-Government Services: The State is seeking to contract with a single full service provider to help the state plan for consistent and efficient multi-agency transactional processes, and offer e-Government applications and services to agencies, commissions, boards, etc. for the State of Washington. Services to be provided shall include, but are not limited to, sharing of information via the States web portal -Access Washington - with all Customers (e.g., residents, visitors, business owners, other government agencies, etc.) through a variety of formats, including text, graphics and video transaction processing between the State of Washington and its Customers over the Internet including facilitating transactions via mobile applications Interactive Voice Response (IVR) processing credit card processing e-Checks electronic funds transfers (EFT) application development integration with agencies existing systems security application hosting application support facilitation of social networks as it relates to the States web portal and, management reporting. Key objectives are: - The electronic delivery of government services will continue to facilitate and improve the way business owners and individuals interact with State government. - Rapid implementation of new e-Government applications to increase the number of online transactions conducted with state agencies. - Increase access to data, including the ability to share data with other state agencies as well as the public. - Development and delivery of a continually expanding set of basic government services. - Increasing the adoption of e-Government services as the preferred method for obtaining government services.
