Specifications include, but are not limited to: Category 1: Purchaser Scheduled Appointments. Scheduled appointments set by the Purchaser through the on-line platform. The appointment shall be distributed to an online platform for LAPs based on the qualifications for appointment, or as requested by the Purchaser. Purchasers may request specific interpreters for business needs. Category 2: Contractor scheduled Appointments. Appointments scheduled with the assistance of the Contractor's agents (operator or customer service). Purchasers will request an appointment through the toll-free customer service number, email address, or fax provided by the Contractor. Serviced appointment requests are agent assisted appointments. Interpreting services can be delivered in three modalities. The Contractor will offer the following: In-Person Interpreting (IPI) is a communication of one spoken language to another spoken language for the Purchaser, individual with LEP and LAP where all individuals are in the same location. Over-The-Phone Interpreting (OPI) is a communication used when using telephonic technology with the Purchaser, individual with LEP, and LAP. Video Remote Interpreting (VRI) is a communication where there is a live feed via a computer, i-pad, or phone with the Purchaser, individual with LEP, and LAP.
