Specifications include, but are not limited to: 1. Development, planning and implementation in collaboration with Washington State Liquor and Cannabis Board (WSLCB), including but not limited to: 1.1 Project Kick-Off Planning and Discovery a. Meet with WSLCB to develop and set project goals to include: i. Project Schedule ii. Internal communication plan with WSLCB iii. Develop a quality assurance plan to ensure consistency; and iv. Lessons learned b. Actively participate in virtual meetings (dates/times are to be determined) c. Review WSLCB application rules in the Washington Administrative Code (WAC) 1.2 Application Design and Communication Process Development a. Determine and create an online application process b. Work with WSLCB’s Information Technology (IT) Team to identify process for converting and migrating: i. WSLCB data transfer into contractor’s IT system ii. Contractor data transfer into WSLCB’s IT system c. Develop an external communication plan to disseminate information to applicants about the application review process prior to the application window opening 1.3 Ongoing Administrative Activities a. Monitor the trends of applicant questions and responses to review topics that need further clarification b. Develop consistent correspondence in collaboration with WSLCB to be sent to applicants regarding process or application status c. Provide clear, concise, and consistent information to applicants about the license application process to ensure applicant understanding and an empirical and fair evaluation d. Provide applicants with resources to ask questions electronically and/or by phone Note: The Contractor must review and respond to inquiries from applicants within one (1) business day e. Provide translation services to applicants via electronically and/or by phone for whom English is not their primary language...
