Specifications include, but are not limited to: a. Develop processes and train staff and volunteers on: i. the admission process and code of conduct [see attached Exhibit 3 – Ground Rules and Shelter Shift Duties examples and Exhibit 4 – Shelter Shift Duties (example)]; ii. incident de-escalation and reporting processes; iii. harm reduction applications (Narcan®, sharps containers); iv. set up and shut down checklist; v. security protocol; vi. client resource referral process to outside service providers. b. Acquire necessary consumables: Items which aid in running an overnight shelter – ear plugs, feminine hygiene items, sharps containers, sanitary consumables, PPE and COVID mitigation items. Some supplies will be available from Whatcom County Health and Community Services. c. Coordinate staff and volunteers, including creation of initial staff and volunteer calendar schedule. d. Coordinate administrative tasks such as signage, resource material, check in logs, and COVID testing process, set up of expense tracking and reporting. e. Ensure all staff and volunteers follow up-to-date health and safety protocol and guidelines. f. Record nightly guest data and report monthly data to the County and/or City. Reports will include the number of shelter guests, the time at which the shelter reached capacity (as applicable), the observed outside temperatures each night, the number of unique guests served each month, and a log of incidents requiring emergency response (as applicable). Data entry in the Homeless Management Information System (HMIS) may be needed based on funding requirements. A reporting template will be provided. g. Payment for services will be on a reimbursement basis and tied to regular data entry and timely submission of invoices.
