Specifications include, but are not limited to: Expectations for Service provider 1) Daily Opening and Closing of Parks - GATES: • All gates must be open by 7:00 a.m. and closed starting at dark, and as soon as possible after that. • The City will notify the service provider if the gates at a particular site are to remain open or closed. • Vehicles, including RVs, are not permitted to stay overnight in Lacey’s parks. If a vehicle is in a parking lot at the time of closure and will be locked in the park overnight: o Notify the driver, if available, of posted park hours and ask to leave. Close and lock the gates once the vehicle has left the park. o If a driver is not with vehicle, perform a cursory search to locate the driver. If unable to locate the driver, place a WARNING slip (to be provided by the City) on the windshield and lock the vehicle in. The WARNING will include the wording “your abandoned vehicle can be retrieved during normal business hours. Vehicles left repeatedly may be towed at the owner’s expense” o If a vehicle is locked in at a park, immediately email a photo and description of the vehicle, including a license plate number to the Park Maintenance Supervisor. • If the service provider experiences issues getting patrons out of the park when trying to close, contact dispatch. RESTROOMS: • Restrooms must be open by 7:00 a.m. and closed starting at dark, and as soon as possible after that. From October 1st to March 1st, many restrooms will be winterized and remain locked for the season. When all restrooms are open, there are 66 restrooms that require daily locking and unlocking. The service provider will be provided with a current list of the restroom status at each park. • The City will notify the service provider if the restrooms at a particular site are to remain locked or unlocked outside of the general schedule. • Procedures for locking restrooms. o Check to see if anyone is inside. If so, please inform them of the posted Park hours and ask them to leave. Once each bathroom is empty, lock the deadbolt. o If bathroom occupants refuse to leave, call dispatch ASAP. o If a restroom is vandalized, not operational (plugged toilet, etc.) or tagged with graffiti the service provider will document with pictures and email to the Parks Maintenance Supervisor within 24 hours. o Service provider will leave vandalized or un-operational bathrooms locked the following morning. Bathrooms with offensive, obscene or vulgar graffiti will also remain locked until the graffiti is removed. Bathrooms with graffiti that is not offensive, obscene or vulgar (for example someone’s name) may be re-opened the following morning. EMERGENCY SITUATIONS: • It is expected that the service provider will try to open and close park gates and restrooms every day. There will be circumstances that warrant leaving a park site locked or unlocked due to inclement weather or other types of emergencies. City staff or the service provider must use their best judgment and any situation that warrants a change in standard daily services will be communicated to the Park Maintenance Supervisor ASAP.
